Job Description

Job Description

Come join us in reshaping the future!

The Chase Sales Analytics team supports the executives that lead the Consumer Bank to analyze and optimize the sales function at Chase branches. The team provides expertise in data science & analytics to optimize sales performance for our bankers across the firm. The team leverages industry-leading tools, processes , and skills to convert data into meaningful insights that enable sales leadership to drive value and an excellent customer experience for their business programs. We are seeking a Senior Associate to join the Analytics team dedicated to client assignment and ongoing contact optimization. This role will become the in-house expert in developing ways to optimize banker/client relationships and contact within the branch.  

Job Responsibilities:  

• Help develop and drive optimization roadmap for sales and banker portfolio functions using Machine Learning frameworks.
• Utilize advanced analytics to identify opportunities and support our bankers’ as they build lasting relationships to help clients navigate their financial needs over time.
• Independently manage projects end-to-end, from ideation to implementation, keeping all relevant stakeholders informed.
• Use data analysis tools/platforms (SQL, R/Python, Snowflake, AWS, Airflow & Hadoop) to analyze data from multiple sources.
• Perform ad-hoc analyses for outreach performance, trend analysis, other analyses, as required.
• Implement models that allow for optimized in-branch servicing and sales while also managing other needs such as day to day foot traffic.
• Work with strategy partners to balance a strong experimentation environment with the need for quick, informed business decisions.

Required qualifications, capabilities and skills:  

• Relevant experience of 3+ years and a Bachelors or Masters in related field, preferably Financial Services.
• 3+ years of experience with optimization and machine learning models design and implementation – can be in a marketing, operational , or digital setting.
• Expertise implementing next-gen models using machine learning.
• Excellent written and verbal communications skills with the ability to work and collaborate with internal and external partners. 
• Problem-solving skills are essential. 
• Must be able to think outside the box to implement creative solutions that solve business problems without sacrificing experimentation integrity.
• Proven ability to work in a fast-paced environment, meet deadlines. Must be detail oriented, organized, and perform at high standards .

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

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