Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Working under minimal direction of the Manager, Clinical Applications, participates as a project team leader in clinical systems needs analysis and design to meet business needs. Customize, develop, and program (code) modules for Clinical Systems areas/clients for new and existing systems. Independently works at the highest technical analysis level, utilizing planning and project management techniques . Designs, coordinates, and integrates the development, enhancement, and implementation of automated Clinical systems.
EEO/AA/Disability/Veteran

• 1. Demonstrates in-depth understanding of Clinical systems integration, and provides technical guidance in analytical, planning, and programming tasks.
• 1.1. Coordinate projects consisting of multi departmental team members.
  1.2. Maintain application tables, dictionaries, and parameters required for system operation, upgrades, and configuration in accordance with change control process to ensure legality and feasibility
• 2. Participates and directs clients to define and document current and future clinical needs
• 2.1. Analyze feasibility of Client's requests/needs including but not limited to data analysis and resource identification.
  2.2. Develop Project Plans by defining phase content, estimating time, and resource requirements.
  2.3. Promote positive and constructive client working relationships.
• 3. Functions as a liaison between customer and vendor; coordinates with vendor to resolve problems.
• 3.1. Identify problems
  3.2. Open Customer Support Case with vendor and provide needed information
  3.3. Continue to work with vendor to achieve problem resolution
• 4. Anticipates and plans for System upgrades and the impact on existing environments.
• 4.1. Review vendor documentation regarding changes and upgrades
  4.2. Identify potential areas of impact to current systems
  4.3. Prepare test plans adhering to any regulatory standards for testing
  4.4. Perform testing functions
  4.5. Perform quality assurance of system enhancements, upgrades before implementation
  4.6. Record test results for future reference
• 5. Provides third-tier (highest level) client support
• 5.1. Investigate reported problem
  5.2. Identify resources needed to resolve issue
  5.3. Coordinate resources to implement problem resolution
• 6. Mentors other co-workers to develop knowledge of applications, and acts as an expert advisor.
• 6.1. Provide clinical systems analysts with tools to enhance their knowledge and assist them with developing problem solving skills
  6.2. Provide constructive feedback for optimal system/client efficiency
• 7. Maintains Service Level Support Standard for all Low Level to Urgent Level Problems: including acknowledgement of problem and resolution of problem
• 7.1. Urgent = 1 hour acknowledged and 6 hours resolution
  7.2. High = 3 hours acknowledged and 12 hours resolution
  7.3. Medium = 1 business day acknowledged and 3 days resolution
  7.4. Low = 2 days acknowledged and 5 days resolution
• 8. Performs other job related duties as required

EDUCATION

Bachelor's degree is required. Master's preferred.

EXPERIENCE

Five or more years in an inpatient or hospital ambulatory environment. Proficient in computer skills using documents and spread sheets (Microsoft Office Suite). Experience in clinical workflow documentation and practice. Familiarity with relational database and client-server concepts. At least three years experience participating in software development, installation and sustaining activities, including planning, design, coding, testing and problem resolution.

LICENSURE

Must have a current driver's license and an acceptable driving record.

SPECIAL SKILLS

Leadership skills to suport multi-client types, including Physicians, Nursing, Ancillaries, Remote Sites and Administration. Able to manage direct customer service situations and to adapt to situations in a self directed environment. Demonstrated ability to lead interdisciplinary groups to reach consensus on system design, content, and implementation. Must be comfortable using Microsoft Office products and electronic spreadsheets. Microsoft Project experience helpful but not required. Strong analytical and problem solving skills required.

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