Job Description

Description: Develops, maintains, and implements systems, applications, and networking configurations in all types of organizations. Responsible for maintaining those systems to run smoothly and effectively. Routinely will monitor those systems, perform installs, configure hardware/software, and solve technical issues as they arise. Analyze existing systems and make proactive recommendations for improvements. Develop solutions for network, desktop, and server issues.

Job Requirements/Responsibilities:

• Answers, evaluates, and prioritizes requests from clients having questions or experiencing problems with service or products
• Maintain a positive and helpful attitude
• Strong logical step-by-step based problem-solving skills
• Ability to travel to customer locations as needed and perform work onsite at customer facilities
• Demonstrates above average listening skills to interpret and address the clients' requests
• Ability to setup, install and maintain all systems, applications, security, and network configurations as assigned
• Troubleshoot system and network performance issues
• Have a keen eye for detail
• Must be resourceful and be able to take initiative in a dynamic environment
• Strong written & oral communication skills
• Perform other duties as assigned

Education/Experience:

• Bachelor's Degree in Information Technology (or related field) Preferred
• 2+ years of Experience in Computer, Server, and Troubleshooting

Technical Qualifications:

• Knowledge of PC/server hardware and software
• Understanding Microsoft Active Directory and Microsoft Office 365 user account management
• Understanding Windows Server 2008, 2008R2, and 2012 configuration and installation
• Understanding Windows 7 and Windows 8/10/11 Workstation setup and installation
• Worked with VPNs
• Understanding of computer peripherals
• Worked with VoIP Phone Systems

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Ames, IA 50010 (Required)

Ability to Relocate:

• Ames, IA 50010: Relocate before starting work (Required)

Work Location: In person

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