Job Description

:

IT Help Desk Specialist

Part Time | Remote (Metro Atlanta, GA Based) | ~20 Hours/Week

Join a collaborative team, make real impact, and enjoy schedule flexibility. Smith & Carson, a trusted investigative research firm, is hiring a part-time remote IT Help Desk Specialist to support our workforce. This is an excellent opportunity for a tech-savvy problem solver who enjoys helping people and keeping systems running smoothly — with flexibility to work during business hours and occasional visits to our Atlanta office.

About the Role

You'll be responsible for supporting approximately 65 users (mostly remote workers) by providing Windows desktop support, troubleshooting hardware/software issues, managing MS Office and Google Workspace accounts, and assisting with A/V equipment and inventory. This role is ideal for someone who is self-directed, organized, and service-oriented.

Key Responsibilities:

• Provide remote desktop support to Windows laptop users
• Troubleshoot hardware, software, printer, and connectivity issues
• Support Microsoft Office and Google Workspace platforms
• Assist with A/V equipment setup and problem-solving
• Maintain accurate inventory of IT hardware/software
• Occasionally report onsite to our corporate office in Alpharetta

Requirements:

• 2+ years of Windows desktop support experience
• Proficient in Microsoft Office and Google Workspace
• Familiarity with AWS environments is a plus
• A/V equipment troubleshooting experience
• Excellent communication and problem-solving skills
• Based in Metro Atlanta with the ability to occasionally visit corporate office

Schedule:

• Approximately 20 hours per week
• Flexible work hours, need to be available during standard business hours (Monday-Friday ET)
• Primarily remote, with occasional in-person support at our Atlanta office

About Smith & Carson

Founded in 1978, Smith & Carson Investigations is a trusted investigative research firm that partners with the world's leading organizations to handle complex investigations. Our clients include Am Law 100 firms, Fortune 500 companies, distinguished business leaders, and government agencies. Our tailored investigative approach delivers critical information that mitigates risk and successfully resolves cases. At Smith & Carson, we offer employees the flexibility to maintain work-life balance while contributing to meaningful work that has a real impact.

Why You'll Love Working Here

Meaningful & Engaging Work At Smith & Carson, you'll tackle diverse, intellectually stimulating projects that feel like solving a puzzle. Each day presents new challenges, and your work has a direct, meaningful impact. You'll experience the satisfaction of unraveling complex problems and seeing the results of your contributions.

Performance-Driven Excellence with Flexibility We offer flexibility in managing schedules to those who consistently deliver results, helping you navigate peak seasons while maintaining a healthy balance during quieter periods. We prioritize results, collaboration, and client success over rigid schedules, encouraging a healthy work-life balance.

Collaborative, High-Quality Team with Career Longevity Join a dedicated team that feels like family. Many of our employees have built long, fulfilling careers here, thanks to a culture of open collaboration and long-term relationships. Smith & Carson is a place where you can grow and thrive for the long haul.

Job Type: Part-time

Pay: $25.00 per hour

Expected hours: 20 per week

Schedule:

• Day shift

Application Question(s):

• How many years of Help Desk Support experience do you have?
• Are you able to work a variable part-time schedule and be available during regular business hours?
• This position is remote, but are you able to occasionally come into our Alpharetta office when needed?

Work Location: Remote

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